Day

October 1, 2020
customer experience
by Christine Moorman and Katherine Lemon, AMA.org How to develop the proper build for a successful customer experience implementation journey Critics say customer experience (CX) investments don’t pay off, pointing to a combination of media hype, weak skills and organizational complexities that paint a sobering portrait of returns. In October 2019, Forrester predicted that 2020 would be...
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