May 3, 2021
Customer Experience
by Chris McGugan, contributor to ClickZ By 2025, it’s likely that nine dollars of every $10 will be spent on the digital experience versus phone/voice. Oracle Service’s SVP and GM, Chris McGugan predicts customer experience for the years to come. 30-second summary: With the COVID-19 vaccine available in 2021, there is a new normal that...
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